Privacy Policy
1. Who we are
Indigo Pig operates this website and is responsible for your personal data. Our business name is Indigo Pig, our website is www.indigopig.co.uk, our contact email address is indigopigsales@gmail.com. For the purposes of UK data protection law, Indigo Pig is the data controller.
2. What information we collect
When you use our website or place an order with us, we collect personal information that you provide directly to us. This includes your name, billing and delivery address, email address, telephone number, order details, personalisation details such as names, dates or wording used on personalised products, and any messages you send to us.
We also collect certain technical information automatically when you visit our website. This may include your IP address, browser type and version, device information and details about how you use our website and which pages you visit.
3. How we use your information
We use your personal data to process and fulfil your orders, to create and produce personalised products, to communicate with you about your order, to provide customer support, to improve our website and services, to meet legal and accounting obligations and, where you have chosen to receive them, to send you marketing communications.
4. Lawful basis for processing
Under UK data protection law, we must have a lawful reason for using your personal data. We process your information because it is necessary for the performance of a contract with you when you place an order, because we are required to meet legal and regulatory obligations, because we have legitimate interests in operating and improving our business, and because you have given your consent where you choose to receive marketing communications from us.
5. Personalised content
When you order a personalised product, the personalisation details you provide, such as names or messages, are used only to produce your item. We do not use personalisation content for marketing purposes.
6. Who we share your data with
We only share your personal data where it is necessary to run our business and provide our services to you. This includes sharing data with payment providers, website and hosting providers, delivery and courier companies, order and production systems and professional advisers such as accountants.
We do not sell your personal data to third parties.
7. International transfers
Some of our service providers may store or process personal data outside the United Kingdom. Where this happens, we ensure that appropriate safeguards are in place so that your data remains protected in line with UK data protection law.
8. How long we keep your data
We only keep your personal data for as long as it is necessary to fulfil your order, provide customer support and meet our legal and accounting obligations. Order and transaction information is usually retained for up to six years to comply with UK tax and accounting requirements.
9. Your rights
You have the right to request access to your personal data, to request that inaccurate or incomplete data is corrected, to request the deletion of your data in certain circumstances, to object to or restrict how your data is processed, to request a copy of your data in a portable format and to withdraw your consent for marketing at any time.
If you would like to exercise any of your rights, you can contact us using the details provided in this policy.
10. Marketing communications
If you choose to receive marketing from us, we may send you emails about Indigo Pig, including news, offers and updates. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly. We will not send you marketing emails unless you have given your consent.
11. Cookies
Our website uses cookies and similar technologies to ensure the site functions correctly, to analyse how visitors use the website and to improve the user experience. You can manage or disable cookies through your browser settings. More information about how cookies are used may be provided in a separate Cookie Policy.
12. Keeping your data secure
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.
13. Complaints
If you are unhappy with how we handle your personal data, please contact us by email to indigopigsales@gmail.com
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.