These Terms and Conditions apply to the use of this website and to all orders placed through www.indigopig.co.uk. By using our website and placing an order, you agree to be bound by these Terms and Conditions.
1. About us
This website is operated by Indigo Pig, trading as indigopig.co.uk. Our business address is [insert your business address] and our contact email address is indigopigsales@gmail.com. Throughout these Terms and Conditions, “we”, “us” and “our” refer to Indigo Pig.
2. Our products
We sell personalised and non-personalised gifts and printed products, including items such as personalised bottles and cups, bags, clothing and wall art. Many of our products are made to order. You are responsible for checking that all personalisation details, including spelling, names and dates, are correct before completing your purchase. We cannot accept responsibility for any errors that are submitted with your order.
Product images and descriptions are provided for guidance only. Colours, size and positioning may vary slightly due to screen settings and the nature of the printing and production process.
3. Placing an order
When you place an order through our website, you confirm that you are legally capable of entering into a contract and that all information provided is accurate and complete. Your order becomes legally binding once we have accepted it and sent you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock or material availability issues, or suspected misuse of our website.
4. Personalised items
Most of our products are made specifically to your requirements. Once production of a personalised item has begun, your order cannot be changed or cancelled. Personalised items are non-refundable unless the item is faulty or has been produced incorrectly. This is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
5. Prices and payment
All prices displayed on our website are in pounds sterling and include VAT where applicable. We reserve the right to amend prices at any time, but any change will not affect orders that have already been accepted. Payment must be made in full at the time of ordering using the payment methods available on our website.
6. Delivery
We aim to dispatch orders within the timescales shown on our website or at checkout. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by delivery providers, incorrect or incomplete delivery details supplied by you, or circumstances beyond our reasonable control. Risk in the goods passes to you once the order has been delivered to the address you provided.
7. Returns and refunds
If you have purchased a non-personalised item, you have the right to cancel your order within fourteen days of receiving the item. To cancel, you must notify us within fourteen days and return the item in its original condition. You are responsible for the cost of returning the item unless it is faulty.
Personalised items are exempt from the fourteen-day cancellation right. We only accept returns or offer refunds for personalised items where the item is faulty or does not match the personalisation details you supplied at the time of ordering.
If an item arrives faulty or incorrect, you must contact us within seven days of delivery and, where possible, provide photographs so that we can assess the issue. We will arrange a replacement or refund where appropriate.
8. Proofs and previews
Any digital previews or mock-ups provided are for guidance only. Final printed colours, scale and positioning may vary slightly due to production methods, materials and screen differences.
9. Intellectual property
All designs, images, text and other content displayed on indigopig.co.uk are owned by or licensed to Indigo Pig. You must not copy, reproduce, distribute or use our designs or website content for commercial purposes without our prior written permission. This includes the reproduction or resale of any personalised designs.
10. Your content and personalisation text
If you submit text, images or other content for personalisation, you confirm that you have the right to use that content and that it does not infringe the rights of any third party. We reserve the right to refuse to produce any content that we consider to be offensive, unlawful or inappropriate.
11. Limitation of liability
Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under UK law.
We are not responsible for any indirect or consequential loss, loss of profit, loss of business or loss of opportunity. We are also not responsible for disappointment where a product matches its description and the personalisation details supplied by you. Our total liability for any claim relating to your order will not exceed the total price paid for that order.
12. Events outside our control
We will not be liable for any failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to industrial action, supplier failure, transport disruption, fire, flood or severe weather.
13. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time. The version published on our website at the time you place your order will apply to that order